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 Faq's |
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 Q: What is your Terms & Conditions?A: We do NOT share any of your information with any other company or website. Your information is used only for the purposes of communication, billing and shipping. All Credit Card information is strictly guarded and is used only to bill you for products and services you order. Q: What exactly is 80# paper? A: Bulk paper is sold by its “basis” weight in pounds of a ream (500 sheets) of 25" x 38" sheets. As such, 500 25 by 38 inch sheets of 80# paper weighs 80 pounds. More commonly, you can think of it as the overall thickness of the paper. For example, most paper you buy for your home inkjet printer is 24 pound (or 24#). Q: How long will it take to receive my order? A: Most jobs will be shipped within 2 to 3 business days after you send your order. If you require a proof, we will not start the process until we receive a written OK to go to print. Shipping time will vary according to the method you order. Larger jobs require more time. Q: I am in a super rush. How can I get my order faster? A: Our standard 2 to 3 day turnaround is fast, but we can also help you if you need a production turnaround of one business day. You can expect to pay a lot more for your job. If you need rush service you can not place your order online. Please call us at 1-888-302-1888 or 602-265-2299 ext.3 with your request. We'll give you a quote and you can place your order and give payment information over the phone. Q: Will my job match what I see on my monitor? A: Most people are extremely pleased with the results. But keep in mind that there are tremendous differences in monitor calibration. Just walk into your local electronics store and look at the rows of televisions. They ALL look different. If you have a color printer at home or work, try printing a copy of your file. When you compare this to your screen, it will have some variances in color. As such, we are unable to guarantee exact color matching to your screen. Q: Will my job match my own inkjet printer, or a previously printed sample? A: We feel that our finished products look amazing! Unfortunately, small inkjet and laser printers were not created to match million dollar printing presses. In fact, they weren’t even built to match each other! Because of this, we do not guarantee that your finished piece will be an exact match of your printed sample. If you need dead-on exact color, you can expect to pay as much as 5 or even 10 times the prices you’d see on this website. Q: Can I get a proof? A: Of course. If you choose, we can e-mail you a .pdf or .jpg proof. But please note that the colors may shift on the final printed job. We can also mail you a hardcopy print. This proof will be a fairly close approximation of the final job. Please note that proofs cost extra and will add extra time onto the completion date of your project. Q: Should I use the "Pack and Go" feature, of Microsoft Publisher, or should I send the *.pub file? A: We can work with either type, but we prefer to get the normal, uncompressed *.pub files. If you are submitting a file with linked graphics (NOT recommended in Publisher), please gather all the associated files into a single compressed file. Remember to include all fonts that you use in you file. Q: Can you print jobs that are different sizes than the ones you are offering? A: Yes. Call (602.265.2299 ext.3) or e-mail us (sales@affordableimage.com) for a custom quote. Q: What if I want to re-order a piece? A: We get so many files that it is impossible for us to store them all. As such, we delete your digital files from our computer network within a few days of the completion of your job. To re-order, simply send us the file you used for the previous project. Q: Are your prices so low because you "gang" my job together with someone else's? A: Our low run jobs are NOT ganged! Your project will be run all on its own. Q: Can I order online? A: We
have an upload feature to place an order and e will email you an invoice that
you can pay online securely. |
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"Printing for less in Arizona!" |
